NORDMARK · CUSTOMER SERVICE

From checkout to your doorstep.

Delivery, payments and your rights as a customer, in one place.

Contact & opening hours

Every day 9:00 AM–7:00 PM · Sweden time (Europe/Stockholm)

These are our support hours, following Swedish summer and winter time. The online shop is open 24/7. Send a message whenever it suits you; we reply during support hours.

Postal address: H.A. Trade Hub AB, Ekelundsgatan 16, 577 71 Virserum, Sweden.

Delivery to your door

Home delivery in Sweden within 3–5 days after confirmed payment.

We deliver to the Swedish address you enter at checkout. This is an estimated delivery time; holidays or transport disruptions may affect it.

No separate delivery charge is added at the current checkout. Check your name, address, postcode and phone number before paying. Contact us if delivery is delayed or a detail needs changing.

Returns & withdrawal

14 days to change your mind

For online consumer purchases, you can withdraw without giving a reason within 14 days from the day after receiving your goods. Notify us using the form below, customer support or a clear statement by post. Please include your name, order reference, items and delivery date.

Return shipping at our expense

NORDMARK covers return shipping. Contact support with your order reference to arrange the return and how its cost will be covered. This does not limit your right of withdrawal. Send the goods back within 14 days of notifying us and keep proof of dispatch.

Return address: H.A. Trade Hub AB, Ekelundsgatan 16, 577 71 Virserum, Sweden.

Refunds

We refund without undue delay, within 14 days of your withdrawal notice. We may wait until we receive the goods or proof of dispatch, whichever comes first. Refunds are in EUR to the original payment method, without a refund fee. Any standard outbound delivery charge is refunded when the whole order is returned. Your bank’s exchange rate may affect the amount in SEK.

You may inspect goods as you would in a shop. Handling beyond what is necessary to check their nature, characteristics and function may result in a deduction for diminished value.

Faulty or damaged goods

In Sweden, you have three years to complain about defects present at delivery. Contact us promptly after discovering a defect; a complaint within two months is always considered timely. Depending on the defect, remedies include free repair, replacement, a price reduction or cancellation. We cover necessary return shipping for a valid complaint.

Withdraw from your purchase

Swedish Consumer Agency model withdrawal form

Secure payment

Secure card payment

Pay with Visa or Mastercard through Paynid. You continue to the payment provider’s secure page to enter card details. NORDMARK does not receive or store your full card number or CVC. Your connection to our website is encrypted with HTTPS.

SEK → EUR

Prices are displayed in Swedish kronor (SEK). The final order total is converted to euro (EUR) and shown before payment. The minimum payment is EUR 10. The store’s fixed conversion rate: 1 EUR = 11.224 SEK (2026-10-07). Your bank may charge a currency conversion fee.

An order is marked paid only after confirmation from the payment provider. If the connection is interrupted, check payment status before trying again.

Terms of sale

These terms apply to consumer purchases on nordmarksw.com from H.A. Trade Hub AB (559525-0159).

Prices and orders

Displayed prices are final prices including applicable VAT. Review the product, size, quantity, delivery details and EUR total before choosing to pay. The payment button places an order with an obligation to pay. Your order reference and payment status are shown when you return from the payment page.

Changes and disputes

Contact support as soon as possible for changes or cancellation. Your statutory withdrawal and complaint rights remain unaffected. Swedish consumer law applies; these terms do not limit mandatory consumer rights. If we cannot resolve a dispute, you can contact the Swedish National Board for Consumer Disputes (ARN).

Allmänna reklamationsnämnden (ARN)

Privacy & cookies

H.A. Trade Hub AB is the controller of the shop’s customer data. We process names, contact details, delivery addresses, order details and support messages to handle purchases and support. Payment and security data, including IP addresses, are used to process payments and prevent abuse.

Information needed for a purchase is shared with the payment provider and, when delivery is arranged, the carrier. Processing is based on our contract with you, legal obligations and our legitimate interest in operating a secure shop. Data is retained as needed for these purposes and statutory requirements.

The shop uses necessary storage for language preferences, your bag, chat and payment session. You can request access, correction or deletion of personal data, object to processing, and request restriction or portability where applicable. Contact support or write to the company address. You can lodge a complaint with the Swedish Authority for Privacy Protection (IMY).

Integritetsskyddsmyndigheten (IMY)